SHIPPING AND RETURNS IN KESLEM.ES

1.- SHIPPING

Free home delivery to mainland Spain on orders over € 29.95. For lower orders the shipping cost is € 3.90.

Home delivery to mainland Portugal € 4.50

The maximum term established for urgent shipments is 24 / 48h. As long as it does not arise

no incident with the transport agency.

In this case, Keslem has a team that will do the impossible until you

package is on target. We will be at your disposal for any query related to your

shipping to 678 014 909 - 678 014 935 phones.

Home delivery ( BALEARES )

Shipping costs are: € 7.95.

Shipments will always be by express courier with a delivery time between 2 and 5 days.

Shipments to Europe ( Germany, Belgium, France, Holland and < / strong> Italy)

Shipping costs for France and Germany are: € 10.00.

Shipping costs for Belgium, Holland and Italy are: € 12.60.

Shipments will always be by express courier with a delivery time between 4 and 6 days.

COLLECTION IN OUR PHYSICAL STORES

Pick up your orders for FREE at any of our stores. When you place your order select the

shop that best suits you and we will notify you so that you can pick it up.

ORDER TRACKING

When your order leaves our warehouses, the transport company will send you a link to their website

in order to check the status of the shipment.

2.- GUARANTEE: EXCHANGE OR RETURN

FREE EXCHANGES AND RETURNS

You have 2 return methods: at KESLEM stores or at home. In both cases the

customer has a time of 365 days since you made the purchase in our online store.

The item must be in perfect condition, totally new, unused, and in its original box and labels.

www.keslem.es reserves the right not to accept in exchange or return items that do not come in

perfect condition as just noted.

CHANGES AND RETURNS AT HOME

For exchanges and returns please contact us through the email shoponline@keslem.com or

on the contact numbers +34 678 014 909 - +34 678 014 935. We will be available from Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 7:00 p.m. You can also contact us via whatsapp at +34 678014909 24 hours a day.

CHANGES

The first change is free.

Shipping costs from the second change will be paid by the customer.

RETURNS

Always free either for a change of opinion or for a defective article.

First free change as long as it is change of the same amount and with stock available on the requested date.

How should I prepare the package?

You will only have to pack the product. As well as for exchanges or returns, the item must be

in perfect condition, brand new, unused, and in its original box and labels.

After contacting us, we will provide you with a return number which you must provide when the transport agency arrives.

Do I need to print the shipping label?

No, you only need to pack the package. The courier service takes care of everything else.

RETURN TO KESLEM STORES

To make a return in store it is essential that you present the printed invoice of the order.

You will find the invoice in the package of your order.

How long is the return refund term?

Once the product has been received at our offices and after checking that the items are in perfect condition

status, we will proceed to manage the return, which will be carried out in the same account from which it was

placed the order. The return period is between 24h and 78h business days from receipt of the order,

will depend on the bank.

Once the return is confirmed, you will receive a confirmation email.

3.- WRONG SHIPPING ADDRESS

The customer must bear the added shipping costs derived from an incorrect or incomplete shipping address provided that this involves an extra charge from the transport agency.


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