SHIPPING AND RETURNS IN KESLEM.ES
1.- SHIPPING
Free home delivery from € 29.95.
The maximum deadline for urgent shipments is 24h. As long as it doesn't arise
no incident with the transport agency.
In that case, Keslem has a team that will be in charge of doing the impossible until you
package is in destination. We will be at your disposal for any query related to your
send on the phones 966 634 519 - 678 014 935.
www.keslem.es ships only in mainland Spain, the Balearic Islands.
Home delivery (BALEARES)
Shipping costs are: € 9.90.
Shipments will always be by express courier between 24 and 72 hours.
www.keslem.es ships only in mainland Spain, the Balearic Islands.
COLLECTION IN OUR PHYSICAL STORES
Collect your FREE orders at any of our stores. When you place your order select the
store that suits you best and we will notify you so that you can pick it up.
ORDER TRACKING
When your order leaves our warehouses, the carrier will send you a link to its website
so you can check the status of your shipment.
2.- WARRANTY: EXCHANGE OR RETURN
FREE CHANGES AND RETURNS
You have 2 return methods: in KESLEM stores or at home. In both cases the
client has a period of 30 days from the date of receipt of the article to exercise his
exchange / refund right.
The item must be in perfect condition, brand new, unworn, and in its original box and tags.
www.keslem.es reserves the right not to admit in exchange or return the articles that do not come in
perfect condition as just noted.
CHANGES AND RETURNS TO HOME
For changes and returns please contact us via email shoponline@keslem.com or
on the contact telephone numbers 966 634 519 - 678 014 935. We will be available from Monday to Friday from 8:00 a.m. to 4:00 p.m.
CHANGES
First free change as long as it is change of the same amount and with stock available on the date
requested.
The shipping costs from the second change will be borne by the customer.
RETURNS
Always free either for a change of heart or for a defective item.
First free change as long as it is change of the same amount and with stock available on the requested date.
How should I prepare the package?
You only have to package the product. As much as for exchanges or returns the article must be
in perfect condition, brand new, unused, and in its original box and labels.
The transport company will contact you via sms to collect the package.
Do I need to print the shipping label?
No, you only need to pack the package. The messaging service takes care of everything else.
RETURN IN KESLEM STORES
To make a return in store, it is essential that you present the order invoice printed.
You will find the invoice in the package of your order ..
How long is the refund refund period?
Once the product has been received in our offices and after checking that the items are in perfect condition
state, we will proceed to manage the return, which will be carried out in the same account from which it was
you placed the order. The return period is between 24h and 78h business days from receipt of the order,
will depend on the bank.
Once the return has been confirmed, you will receive a confirmation email.